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Responsibilities  |   Services  |  Paying for Services  |  Provider Descriptions 

The patients of Valley-Wide Health Systems, Inc. have the RIGHT to...

• Participate in all decisions involving care and/or treatment, including family participation as directed/warranted by the patient.

• Know the names, professional status, and experience of the staff who are providing care or treatment.

• Know if the facility is participating in teaching programs, research, and/or experimental programs.

• Refuse any drug, test, procedure, or treatment.

• Care and treatment that is accessible, confidential, respectful, sensitive to cultural, psychosocial, spiritual, and personal values, recognizes a person’s dignity, and provides for personal privacy to the extent possible during the course of treatment.

• Be informed of the facility’s rules and regulations as they apply to patients.

• Be informed prior to the initiation of care or treatment of the charge(s) for service(s) that is routine, usual, and customary; or the estimated charge(s) for service(s) based upon an average patient with a diagnosis similar to the tentative or preliminary procedure diagnosis of the patient; and based upon insurance information supplied by the patient, to be given an estimate of any co-payment, deductible, or other charges that will not be covered by a third party payer and must be paid by the patient.

• Give informed consent for treatment and procedures.

• Voice concerns about care by contacting the Clinic Manager or the Director of Nursing. Concerns are forwarded to Senior Leadership for review and appropriate response.

• Appropriate pain assessment and management.

• Protected, secure health care information.

• Access their protected health information and request the correction of errors or amendments to information.

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