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• Participate in care decisions, follow the health-care provider's instructions and care management. If you have any questions, just ask.

• Give full, honest information on all forms and in conversations. Bring a list of medications and any information about a chronic condition you may have.

• Report any changes to your general condition, symptoms, allergies, adverse drug reactions, etc.

• Inspect all medications received from the clinic before leaving the building.

• Call the emergency phone numbers provided to you to notify your provider of emergencies.

• Keep appointments and be on time. If you must miss your appointment, call at least 24 hours in advance to cancel or reschedule.

• Treat the staff and other patients with respect.

• Bring insurance information. If your coverage or company changes, bring the updated information to your appointment and notify the front desk staff.

• Show your insurance card (including Medicaid ID card, and Community/ Migrant Health Center Card) when you get treatment.

• Report any changes to your address or phone number.

• Pay your bills, copayments and deductible of insurance promptly. Contact your patient representative by calling 589-5161 if you have any questions or financial problems.

• Follow all rules -- no smoking in VWHS buildings or on the grounds.

• Report pain based on your perception—location, duration, and frequency.

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